1. Description of SMS program

We use SMS text messages for service‑related and operational communications only, including:

• Coordinating onsite visits and scheduling service appointments.
• Confirming, updating, or reminding you of appointment dates and times.
• Providing status updates on service requests, work orders, equipment installation, relocation, removal, preventative maintenance, break/fix support, and consumable support at authorized customer locations.
• Communicating with technicians and field coordinators about job logistics, access information, and related service details.

We do not use SMS text messages for general marketing or promotional campaigns.

2. Message frequency

Message frequency may vary. The number of messages you receive depends on your active service requests, scheduling needs, and interactions with us. Some users may receive only occasional messages, while others may receive messages more frequently during periods of active service or onsite work.

3. Charges and fees

Standard message and data rates may apply to SMS messages sent by us or sent to us, depending on your mobile carrier and plan. You are responsible for any charges imposed by your mobile carrier for SMS text messaging.

4. How to opt in

Where required, you may provide consent to receive SMS text messages by:

• Checking an SMS consent box on our online or paper forms; or
• Providing written or electronic consent through other lawful means; or
• Otherwise giving your consent where permitted by applicable law.

By consenting, you confirm that you are the owner or authorized user of the mobile phone number provided and that you understand these Terms.

5. How to opt out

You may opt out of receiving SMS text messages from us at any time by texting STOP in reply to any message we send. After you send STOP, we will send a confirmation message and cease sending further SMS messages to that number, except where messages are required or permitted by law.

You may also request to opt out or change your communication preferences by contacting us using the information in our Privacy Policy or on our website.

6. Help and support

If you need assistance regarding our SMS text messages, you may text HELP in reply to any message we send, or visit our website at

7. Privacy and data use

For information on how we collect, use, store, and protect personal information, including mobile phone numbers and SMS consent, please review our Privacy Policy available at

Our Privacy Policy explains what personal information we collect, how we use it in connection with our services and communications (including SMS), how we share information with service providers, and how you can exercise your privacy rights.

8. Changes to these Terms

We may update these SMS Terms & Conditions from time to time. When we do, we will post the updated version on our website and revise the “Last updated” date at the top. Your continued receipt of SMS messages after an update means you accept the updated Terms.