Information we collect

We may collect the following categories of information:

• Contact information: name, company name, job title, email address, phone number, mailing address.
• Service information: details about your leased or serviced equipment, authorized service locations, and service history.
• Communications information: records of your interactions with us, including emails, phone calls, and SMS text messages.
• Technical and usage information: IP address, browser type, operating system, pages viewed, and other data related to your use of our website or online services (including through cookies or similar technologies, where applicable)

How we collect information

We collect information in several ways, including:

• Information you provide directly, such as when you contact us, request service, sign up for an account, or communicate with us by phone, email, or SMS.
• Information collected through our service management tools and systems as we provide lease and maintenance services.
• Information collected automatically when you use our website or digital properties, including through server logs and analytics tools.

How we use information

We use the information we collect to:

• Provide, manage, and support our services, including leasing and maintenance of multi‑functional devices such as printers, copiers, and related equipment.
• Coordinate onsite visits, equipment installation, relocation, removal, preventative maintenance, break/fix support, and consumable support for authorized customer locations.
• Communicate with you about service requests, scheduling, confirmations, updates, and other operational or account‑related matters.
• Communicate with technicians, field coordinators, and other authorized service partners for job coordination and support.
• Maintain records, respond to inquiries, and provide customer service.
• Improve our services, website, and internal processes.
• Comply with legal obligations and enforce our agreements.

We do not use SMS text messages for general marketing or promotional campaigns. Our SMS communications are intended to be informational and service‑related.

SMS text messaging

We may send SMS text messages to phone numbers provided by customers, technicians, or other authorized contacts for service‑related purposes, including:

• Confirming or updating appointment dates and times.
• Coordinating onsite visits and access to authorized locations.
• Providing status updates on service requests or work orders.
• Communicating with technicians and field coordinators about job logistics.

Message frequency: Message frequency will vary based on your service needs and interactions with us, but SMS messages are generally limited to operational and service‑related communications.

Message and data rates: Standard message and data rates may apply to any SMS messages we send or that you send to us, depending on your mobile carrier and plan.

Opt‑out: You may opt out of receiving SMS text messages from us at any time by replying STOP to any message we send, or by contacting us using the information in the “Contact Us” section below. After you opt out, you may still receive non‑SMS communications (such as email or phone calls) related to your ongoing services or account, as permitted by law.

Help: If you need assistance regarding our SMS communications, you may reply HELP to any message or contact us using the information below.

We will only send SMS messages where permitted by applicable law and, where required, based on your consent or another lawful basis.

Legal bases and consent

Where required by law (including under the Telephone Consumer Protection Act (TCPA) and similar regulations), we will obtain your consent before sending SMS text messages to your mobile phone number. You may provide this consent by checking an SMS consent box on our forms, by written agreement, or by other lawful means.

We may also process your information where necessary to perform a contract, comply with legal obligations, protect legitimate interests (such as service coordination and security), or based on other lawful grounds recognized by applicable privacy laws.

Sharing of information

We do not sell your personal information. We may share personal information with service providers and partners that help us operate our business and deliver our services, including hosting providers, communications platforms, field-service marketplaces, technician networks, and other vendors that support scheduling, service coordination, messaging, customer service, and related operational functions.

We may also share personal information with our affiliates, government authorities, regulators, or other parties when needed to carry out our business operations, comply with legal obligations, respond to lawful requests, enforce our agreements, or protect our rights and the rights of others.

Any service providers or partners that receive personal information may use it only as necessary to perform services on our behalf and must protect it appropriately. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data protection and retention

We use reasonable physical, technical, and administrative safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.

Your choices and rights

Depending on your location and applicable law, you may have rights with respect to your personal information, such as the right to:

• Access and obtain a copy of your personal information.
• Correct or update inaccurate information.
• Request deletion of information, subject to legal and contractual obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where we rely on consent to process your information (including SMS consent).

To exercise these rights, please contact us using the information in the “Contact us” section below. We may need to verify your identity before responding to certain requests.

International visitors

Changes to this Privacy Policy

Contact us